Policies

Store Policies

 

1. Shipping Policy

We currently do not offer online purchasing, but we may offer shipping for select items by request. Shipping methods and costs will be discussed directly at the time of your inquiry. At this time, we do not offer international shipping. For any approved returns, return shipping costs are the responsibility of the customer unless otherwise stated.

2. Return and Exchange Policy

If purchased in person at Cotton Mill Exchange, returns are processed according to Cotton Mill Exchange's return policy. At this time Cotton Mill Exchange does not offer returns.

To initiate a return for special orders or shipped items purchased through Candor Studio or candorstudio.com, please contact Candor Studio directly within 48 hours of receiving the item. Items must be unused and in original packaging. Returns must be shipped back to Candor Studio within 7 days of receiving the item. Return shipping costs are the responsibility of the customer unless otherwise agreed upon. For further questions about a return or exchange, feel free to contact Candor Studio directly.

3. Payment Methods

In-store purchases at Cotton Mill Exchange are processed through the store’s point-of-sale system. Online purchases are not currently available through our website. When online sales become available, we will accept major credit cards and secure payment options.

 

4. Privacy and Security

We value your privacy. When you contact us, sign up for emails, or place a special order, your information is stored securely and used solely to fulfill your request or communicate updates. We never share or sell your information. Your data is handled with care and integrity.

5. Product Descriptions and Accuracy

We do our best to provide accurate product descriptions, materials, sizes, and imagery. Due to natural variations in handmade or small-batch items, slight differences in color, texture, or shape may occur. These variations are part of the charm and uniqueness of each piece.

6. Customer Service

We’re here to help. You can reach us at hello@candorstudio.com. We aim to respond to inquiries within 1–2 business days. Whether you need help choosing a product, checking availability, or planning a special order, we’re always happy to hear from you.

 

7. Pricing Information

All prices are listed in USD and include applicable taxes when required. Prices are subject to change due to updates from suppliers, shipping rates, or changes in availability. We strive to keep our pricing fair, transparent, and reflective of the care that goes into each product. 

Prices may vary between our website and our in-person location at Cotton Mill Exchange in Canton, GA. Variations may occur due to location-based fees, in-store promotions, or packaging differences. We strive to keep pricing consistent and transparent across all platforms.

 

8. Newsletter and Marketing

When you sign up for our email list, we’ll send occasional updates about seasonal collections, shop events, and new arrivals. We honor your time and attention—messages are thoughtful, infrequent, and always optional. You may unsubscribe at any time using the link in our emails.

 

9. Accessibility and Technical Issues

We aim to keep our website accessible and easy to navigate. If you experience any technical issues or need help accessing information, please email support@candorstudio.com. We’ll do our best to assist you promptly.

 

Thank you for supporting Candor Studio.